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Rackspace was founded with the vision of being a different type of company—a technology service company that was easy to do business with. It's our unique customer service philosophy we call Fanatical Support®.

To ensure that Fanatical Support endures, we've made our legal information easily accessible. For questions related to these documents, please contact a Rackspace representative.

Service Level Agreements
Because availability is critical, our SLA is designed to protect customers against unscheduled outages. The SLA provides unsurpassed levels of availability with penalties for failure to comply.


Acceptable Use Policy
The AUP defines acceptable use of the Rackspace services.


Privacy Statement
Rackspace has created this privacy statement that sets forth our information gathering, data security and dissemination practices.


Copyright and Trademarks
Receive information on Rackspace's copyright and/or applicable rights to all text and graphic images.